A Web-based enterprise-level application to manage service calls
The Latitude Active Servicedesk provides a mechanism for business processes to be implemented and service deliverables to be measured. It becomes the central point of communication in a company and provides statistics to quantify service delivery.
Single point of Contact / Change, Incident and Request Management
Unique Features
- Standard “Help Desk” Call Management
- User Segmentation
- Escalations
- Workflow
- HTML Business Docs
- Asset Tracker Integration
- Knowledge Base
- SLA Management
- ITIL enabled
- Scheduled Tasks
- Comprehensive Reporting
Download a FREE trial of Active Servicedesk here
